Digitalisimo
Turn your catalogue into useful answers
A shop receiving many WhatsApp enquiries can spend much of the day repeating measurements, colours, location and hours. A chatbot can help find that information if it starts with an organised catalogue. Define the products it can recognise and the characteristics it may communicate.
Use clear codes that salespeople understand too. When a customer asks about a published item, the bot should connect it to the correct record or request clarification. Similar photographs should not be treated as proof of the same product.
Do not confuse a product record with confirmed stock
Product descriptions can remain stable while inventory changes. Without an updated stock connection, the answer should explain that sales will confirm availability. This prevents an automatic response becoming a delivery promise the shop cannot fulfil.
Assign catalogue ownership and define how special orders and merchandise in transit appear. An item still being purchased from a supplier must not appear as available in store. The bot needs the same distinction as the team providing direct service.
Present quotation conditions clearly
If displaying prices, identify the currency and use business-approved conditions. Where an amount depends on quantity, variants or a conversion reference, explain what needs review. Information should match the catalogue and what the team can confirm.
Avoid mixing amounts or treating an old price as current. When a quotation is still required, collect the product and quantity for its owner. Confirming conditions before payment reduces disputes during preparation.
Ask for the destination before offering delivery
For a business dispatching from Valencia, serving a nearby area and shipping to Maracaibo are different operations. A journey can ask for the city and preferred method before explaining the next steps. Answers must match the shop's actual coverage and conditions.
If shipping charges require an operator's quotation, say so rather than invent a rate or date. The bot can organise the request for dispatch to confirm. It should distinguish local delivery, collection and national shipping.
Leave confirmations to the appropriate system
Receiving a screenshot of a payment receipt does not establish that funds arrived. The bot can explain the shop's payment process, but verification should come from an authorised procedure or an integration expressly designed for that action.
A customer sending a screenshot should not automatically become a ready-to-dispatch order. Record the necessary statuses and involve the responsible person when required. Separate enquiry, quotation, verified payment and preparation so each team knows what it can do.
Give the team a prepared conversation
When handing over, include the product, quantity, destination and unanswered question. Provide a human contact option and clarify opening hours. Automation can collect information outside those hours without suggesting a salesperson or logistics operator is available at that moment.
Review unresolved conversations and correct missing information. Start with a focused set of questions and test with the people serving customers. Value appears when customers find the basics sooner and the team receives requests with fewer gaps.